Shipping Policy

Last Updated: 04/17/2024

​

Welcome to Marshmallow Station!

 

We appreciate your support, and request your adherence to our "Shipping Policy" for a secure and efficient shopping experience. Please carefully review the following:

​

1. Shipping Information

When you place an order with Marshmallow Station, we provide the following shipping services:

​

1-1. Shipping Methods

We offer shipping services only within the United States. Our options include standard and expedited shipping for efficient delivery of your orders. Each package is handled with care to ensure timely and reliable delivery of your order.

​

1-2. Shipping Rates

Shipping rates are calculated based on factors such as the shipping method selected, the destination address, and the weight/size of the package. You will be provided with the shipping cost during the checkout process before completing your order.

​

1-3. Shipping Times

Shipping times vary depending on the selected shipping method and the destination. Estimated delivery times will be provided to you during the checkout process. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.

 

1-4. Free Shipping on all orders above $35 USD

We offer free shipping on all orders above $35 USD. It will automaticallly be applied at checkout if you qulify. At checkout, it will offer shipping options to choose from, but please note all free shipping orders will ship out with "standard shipping" option regardless of what you choose from the options, unless you choose Expedited Shipping option with addtional charge for the service. 

​

2. Order Processing

Once your order is placed, our team will diligently process and fulfill orders in a timely manner in the order it was received. Orders are typically processed within 1-3 business days. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.

​

2-1. Wrong Shipping Address:

The customer is responsible for providing the correct shipping information such as "shipping address" and "addresee name". If your order has not yet been shipped, it may be possible to change the address. Please contact our customer support team first to inquire about any address changes.

If the provided address appears to be incomplete/insufficient by the carrier providers after order has shipped out, it will automatically get sent back to us (the sender), and we will promptly contact you. Please pay attention to your emails as we will contact you about any unforeseen events that may come up while processing your orders. If we cannot get hold of you within 5 days, we will go ahead and dispose the package, and we cannot refund you in this case as it resulted in item disposal.  

For customers who chose FedEx Express Shipping Method, for their orders: 

If the courier notifies us of an incomplete/insufficient address, they will let us know and we will promptly contact you (Only applicable for orders shipped via FedEX Express Shipping Method). We have a timeframe of 4 days to provide the correct information to the courier. If there is no response within 4 days, the courier may dispose of the package or return it to us, depending on each country's policies and laws.

If the package is returned to us, and if the customer wishes to have their order reshipped, we may incur charges listed below:

• The customer must pay for the recurring shipping fee.

• In the event that the courier disposed of the package, we cannot refund anything back to the customer as our items have been disposed and we've also lost value for those items. The customer will need to place a new order in this case. 

If the courier's system indicates that your package was returned back to us (the sender) due to "Addressee Unknown," this information will be reflected in our tracking system as well, and we will promptly contact you. Please pay attention to your emails as we will contact you about any unforeseen events that may come up while processing your orders. If we cannot get hold of you within 5 days, we will go ahead and dispose the package, and we cannot refund you in this case as it resulted in item disposal.

If the customer wishes for a refund instead of wanting their order to be reshipped, we can go ahead and process a refund. However the shipping costs are not refundable, as we have already paid the courier for the service. 

 

3. Shipping Confirmation

Once your order is shipped, you will receive a confirmation email with tracking number for your shipped order, allowing you to track the status of your delivery. Please note that there will be no tracking service provided for orders shipped via "USPS First-Class Letter Mails and Flat Mails - Nontrackable" types.

​

4. Shipping Restrictions

Please note that we may not be able to ship to certain locations due to legal restrictions or logistical limitations. If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and provide assistance in finding an alternative solution.

​

5. Shipping Partners

We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. Our shipping partners may include APG, Aramex, Asendia, Bringer, FedEx, Flat Export Rate, Global Post, OrangeDS, Passport, SFExpress, Sendle, SkyPostal, UPS, and USPS.

​

6. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons.

 

7. Exclusions of Liability

While we make every effort to ensure the timely and accurate delivery of your orders, there are certain circumstances beyond our control for which we cannot be held liable. These circumstances may include, but are not limited to:

• Mistakes made by your country's post office.

• Wrong addresses or addressee name provided by the customers.

• Damages caused to orders by the postal service (excluding orders shipped with FedEx Express Mail Service). Please contact our customer support team within 3 days of receiving your package in this case. When contacing us regarding damaged items, it is MANDATORY to provide us photos of your entire order, the original parcel packaging that you've received your order in, closer image of damages of the damaged items, with your name and order number included in the email. If you contact us after 3 days of receiving your package, we may not be able to process your request. 

• PO Box issues.

• Stolen packages after delivery.

​

8. Parcel Theft Awareness

During the busy season, parcel theft increases significantly. From September to January, parcel theft rises by 70% worldwide, with the majority of incidents occurring in the USA.

In 2021, 260 million packages were stolen in the USA alone, and this number continues to grow. Nearly eight in 10 Americans reported having a package stolen in 2022.

Please be aware that we are not responsible for stolen packages. USPS/FedEx will not take any responsibility if a package is marked as "DELIVERED" in their system (FedEx will have proof of delivery image).

The information provided to you by USPS or FedEx is the same information we will have from the carriers. We have no further or detailed information. 

If you know that your community has reports of stolen packages or are unsure whether your package will be delivered to you without any problems like this, it is advisable to call USPS or FedEx and request them to hold the package at the station for pickup. Make sure to bring your ID showing your name and address matching the shipping label when picking up an hold package.

​

9. Enter Promo Code at the Checkout Process Page

The customer is responsible for entering the discount promo code at the checkout process page and verifying that the price charged is correct after adding the promo code. Adding the discount promo code before logging into your account (Marshmallow Station Account) will cause the promo code to be removed from the checkout process page, and the discount won't be applied. Make sure to add the discount promo code after logging into your Marshmallow Station account. Promo codes cannot be combined, meaning you can apply only one(1) discount promo code per purchase transaction.

​

By placing an order with Marshmallow Station, you agree to comply with our shipping policies outlined above.

​

Thank you for choosing Marshmallow Station for your stationery needs!

 

Marshmallow Station

​

Contact: info@marshmallowstation.com