Store Policy

Last Updated: 04/17/2024

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Welcome to Marshmallow Station!

 

We appreciate your support, and request your adherence to our "Store Policy" for a secure and efficient shopping experience. Please carefully review the following:

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1. Ordering and Payment:

All Orders placed on Marshmallow Station are considered final upon processing. Please review your order details carefully before confirming your purchase as cancellations or modifications may not be possible.

 

2. Returns and Refunds:

We accept returns within 30 days of item received date. Returned items must be unused and in their original packaging. Customers are responsible for return shipping costs unless the return is due to an error on our part. 

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For more information, please refer to our Return Policy.

 

3. Shipping:

While we strive for prompt order fulfillment, please note that shipping delays may occur due to unforeseen circumstances. Marshmallow Station cannot be held liable for lost, stolen, or damaged items during transit. 

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For more information, please refer to our Shipping Policy.

 

4. Product Information:

We provide accurate product descriptions to assist you in making informed purchase decisions. If you have any questions, please contact our customer support team at info@marshmallowstation.com at anytime. Our customer support team is here to help better your experience shopping with us. 

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5. Privacy and Security:

We prioritize your privacy and employ advanced security measures to safeguard your information. By using our site, you acknowledge and accept the inherent risks associated with online transactions.

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For more information, please refer to our Privacy Policy.

 

6. Communication:

Primary communication regarding your orders will be conducted via the email provided during the checkout process. Please ensure your contact information is accurate to facilitate seamless communication.

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7.  Your Account:

As a user of Marshmallow Station, you are responsible for maintaining the security of your account and restricting access to your devices. Purchases made on our platform are intended for adults, and we reserve the right to refuse service or terminate accounts as necessary.

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8. Electronic Communications:

When you engage with Marshmallow Station, you consent to receiving communications from us electronically. This includes email correspondence and notifications posted on our website. All electronic communications fulfill legal requirements for written documentation.

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9. Your Personal Information:

We may share your personal information for order fulfillment, customer service, and marketing purposes. Your responsibility includes ensuring the accuracy of all content submitted through our platform. For more information, please refer to Privacy Policy.

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10. Important Information for Non-Members:

While you can place an order without becoming a member,

please be aware of the following:

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10-1. Tracking Orders

Non-members can only track their orders through the confirmation email sent upon shipment. If you provide an incorrect email address, you will not receive the order confirmation, tracking information, or any updates about your order.

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10-2. Contact Information

If incorrect contact information is provided, we will not be able to resolve issues with your order or shipping details, such as incorrect shipping addresses. We cannot take responsibility for problems arising from inaccurate information provided by non-members.

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10-3. Reward Points

Non-members are not eligible to earn reward points. Members earn points when they sign up and for every purchase, which can be redeemed for discounts on future orders.

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To take full advantage of our services, including easier order tracking, resolution of order issues, and earning reward points, we strongly recommend creating an account before placing an order. This ensures a smoother shopping experience and allows us to fulfill your order more effectively.

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By shopping at Marshmallow Station, you affirm your understanding of and compliance with our store policies.

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Thank you for choosing Marshmallow Station!

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Marshmallow Station

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Contact: info@marshmallowstation.com